Forgetting your password happens to everyone, especially when you use different passwords across platforms and lose track over time. The good news is that Binance's password recovery process isn't complicated — as long as you can still receive verification codes at the email or phone number you registered with, you can reset your password in just a few minutes. You can initiate a password reset from the login page on Binance Official, or through the Binance Official APP. Apple users can refer to the iOS Installation Guide for app installation.
Complete Steps for Binance Password Reset
Step 1: Go to the Login Page
Open Binance Official or the app, click "Log In," and find and click the "Forgot Password?" link on the login page.
Step 2: Enter Your Registered Email or Phone Number
Enter the email address or phone number you used when registering your Binance account. The system needs to confirm your account identity.
Step 3: Complete Security Verification
The system will require you to complete verification, which typically includes:
- Puzzle verification: Drag the puzzle piece to complete the captcha
- Email verification code: The system sends a code to your registered email
- SMS verification code: If you have a phone number bound, you'll also need to enter the code sent to your phone
- Google Authenticator code: If enabled, you'll also need to enter the dynamic code
All verifications must pass before you can proceed to the password reset step.
Step 4: Set a New Password
Enter your new password. Password requirements:
- At least 8 characters
- Must include both uppercase and lowercase letters
- Must include numbers
- Including special characters (like !@#$%) is recommended
- Don't reuse a password from another website
Confirm your new password and submit.
Step 5: Post-Reset Restrictions
Important note: After a successful password reset, your account will have a 24-hour withdrawal restriction. This means you cannot withdraw cryptocurrency for 24 hours after resetting your password. This is a Binance security measure to prevent someone from maliciously resetting your password and immediately transferring out your assets. During these 24 hours, you can still log in, trade, and deposit — you just can't withdraw.
Handling Special Situations
Can't Access Your Email Either
If you can't even log into your registered email (for example, if the email was hacked or the email service shut down), password recovery becomes more involved:
- Click "Forgot Password" on the login page
- Select "Unable to receive verification code"
- Follow the prompts to submit an appeal: this typically requires photos of your ID, a selfie holding your ID, and account registration details
- Wait for Binance support to review — this usually takes 1-7 business days
Changed Phone Numbers Too
If your registered phone number is also no longer in use, you'll need to go through the appeal process. It's best to update your bound phone number on Binance before switching numbers.
Lost Google Authenticator
If the password reset process requires a Google Authenticator code but the app is no longer available (for example, phone lost with no recovery key backup), you'll need to simultaneously apply for a Google Authenticator reset. Review time will be longer in this case, potentially taking several days.
Tips for Setting a Strong Password
Take this opportunity to set a properly secure new password:
- At least 12 characters: Longer is more secure; 16+ characters is even better
- Mix character types: Use uppercase, lowercase, numbers, and special symbols
- Don't use personal information: Birthdays, phone numbers, and names are too easy to guess
- Don't reuse passwords from other platforms: If another platform suffers a breach, your Binance account would also be at risk
- Use a password manager: Tools like 1Password or Bitwarden can generate and store complex passwords, so you only need to remember one master password
How to Avoid Forgetting Your Password Again
- Use a password manager: This is the most recommended approach — let the software remember your passwords for you
- Write it on paper: If you'd rather not use a password manager, write the password down and store it somewhere safe (like a safe)
- Don't save it only in phone notes: Phone notes aren't secure enough — if you lose your phone, the password goes with it
- Change your password regularly: Updating your password every 3-6 months is a good habit
FAQ
Q: How soon can I fully use my account after a password reset?
A: You can log in and trade immediately after the reset, but the withdrawal function takes 24 hours to restore. This is a standard security restriction.
Q: Does resetting my password cost anything?
A: No, it's completely free. Binance's password reset is at no charge. If anyone tells you that resetting your password requires a payment, it's definitely a scam.
Q: I received an email saying I need to reset my password, but I didn't request one. What should I do?
A: This is most likely a phishing email — don't click any links in it. First check whether the email contains your anti-phishing code. If it doesn't, it's fake. If you're concerned about your account security, manually open Binance Official to check your account status and proactively change your password if needed.