The most frustrating part of Binance KYC is the photo upload step. You think you've taken a clear enough photo, but it keeps getting rejected. Many people get stuck here for days, but mastering the right photography technique means passing on the first try. Log into Binance Official to check the specific rejection reason, then adjust accordingly. For mobile, we recommend downloading the Binance Official APP to photograph and upload directly within the app. iPhone users can check the iOS Installation Guide first.
How to Best Photograph the Document Front
The keys to photographing the front are clarity and completeness. Here's the method proven by countless users:
Find a well-lit area with even lighting — natural light works best. Place the document flat on a solid-color surface (white, light gray, or dark). The background color should clearly contrast with the document. Don't use patterned surfaces or cluttered areas.
Hold your phone level, pointing straight down at the document — don't angle it. The document should fill about 70-80% of the frame with some margin on all sides, but all four corners must be fully visible. Many rejections happen because the angle was off or corners were cut off.
Focus on the text area of the document. Before shooting, tap the text area on your screen to let the camera focus, wait for the image to sharpen, then take the photo. Afterward, zoom in to verify — if the ID number and name are clearly legible, you're good.
How to Avoid Glare
ID cards with laminated surfaces are extremely prone to glare under lights, which blocks text and prevents recognition. Tips to avoid glare:
- Turn off your phone's flash and use natural light
- Don't shoot directly under overhead lights — move slightly to the side
- Slightly adjust the document's angle while watching how the glare area shifts until you find a position with no reflection
- If glare is unavoidable, try placing the document on a matte surface
- On a sunny day, a desk near a window works best
Back Side and Handheld Photo Requirements
Back side photo requirements are the same as the front — clear and complete. For ID cards, the back shows the issuing authority and validity dates, which must also be legible.
In some cases, Binance may ask for a handheld photo — holding the document in front of your chest. Tips for this:
- Both your face and the document must be clearly visible
- Don't cover key information with your fingers
- Have someone else take the photo — selfies often have focus issues
- Make sure the document's front faces the camera
Special Notes for Passport Photos
If using a passport, photograph the information page (the one with your photo and personal details). Open passports tend to curve — press it as flat as possible before shooting. Some passport security watermarks are prominent under certain lighting and may interfere with recognition — try adjusting the light angle.
Upload Format Requirements
Binance accepts JPG and PNG formats under 5MB. Most phone cameras default to JPG, requiring no conversion. If your phone uses HEIF format (iPhone default), you may need to change the camera setting to "Most Compatible" format.
Resolution shouldn't be too low — text should still be readable when zoomed in. But you don't need a professional camera — any modern phone works fine.
If the system keeps rejecting photos, try uploading through the desktop browser version of Binance. Sometimes app and web recognition differ. You can also transfer photos to your computer, verify clarity with an image viewer, then upload.
Ultimate Solutions for Persistent Rejections
If nothing works, try these approaches:
First, switch document types. If the ID card doesn't work, try a passport or vice versa. Different document types may have different recognition success rates.
Second, switch devices. Camera quality varies greatly between phones — borrow a phone with a better camera.
Third, try a different time. Binance's review system can occasionally be temperamental, and peak periods may be unstable. Resubmitting at a different time might succeed.
Fourth, contact Binance support directly. Live support can see the specific rejection reason and sometimes process manual verification.
Q: Can my phone's low resolution still pass?
A: As long as the photo is sharp and text is legible. Most modern phones have more than enough resolution for document photos — what matters is proper focus and good lighting, not megapixel count.
Q: Can I use a scanner instead of a camera?
A: Yes. Scanner images typically have better clarity with fewer glare issues and may actually pass more easily. Set scanner resolution to 300 DPI, save as JPG, and upload.
Q: Why does the in-app camera pass more easily than uploading from gallery?
A: The app's built-in camera function automatically guides document alignment and checks photo quality. Gallery uploads without quality pre-screening only get rejected after submission. We recommend using the in-app camera whenever possible.