Many people encounter failures when doing Binance KYC verification — submitting repeatedly without success is genuinely frustrating. The reasons for failure really come down to just a few things, and once you identify the issue, the fix is straightforward. Log into Binance Official to check the specific failure reason on the identity verification page. Mobile users can also see detailed prompts through the Binance Official APP. iPhone users who haven't installed the app can refer to the iOS Installation Guide.
Photo Quality Not Up to Standard
This is the most common reason for verification failure. Many people are too casual when photographing their documents, preventing the system from reading the information. Specifically, these issues will cause photo rejection:
- Blurry photos: Shaky hands or missed focus making text unreadable. We recommend placing the document on a table and stabilizing your phone before shooting — don't hold the document while photographing
- Severe glare: Documents with laminated surfaces easily reflect light. Adjust the angle to avoid direct light sources; natural light works best
- Missing corners: All four corners of the document must be fully visible — nothing can be cropped off. Leave some margin when shooting
- Cluttered background: Place the document on a solid-color surface — a white or dark table works best, not on patterned fabric
- Obstructions: Fingers, shadows, or other objects must not cover any information on the document
Photo Format and Size Issues
Binance accepts JPG and PNG formats, generally under 5MB. Some phone cameras may produce files exceeding this limit, requiring light compression. But don't over-compress and degrade quality — that circles back to the blurry photo problem.
Personal Information Errors
The information you enter must exactly match your document — even a single character difference can cause failure. Common errors include:
- Name misspelling: Enter the name exactly as it appears on your document. For Chinese IDs, enter the pinyin with surname first, given name second
- Incorrect date of birth: Follow the form's date format — some people confuse the month and day
- ID number typos: ID numbers are long strings easily mistyped manually — verify digit by digit against the original after entry
- Wrong country/region: If your selected country doesn't match the document's issuing country, it will be rejected
Document Issues
Sometimes the document itself is the problem:
- Expired document: Expired IDs or passports are not accepted — you must use a document within its validity period
- Temporary ID: Temporary identification documents may not be recognized by the system in some regions — use your permanent document
- Damaged document: Documents with significant wear or damage that makes key information illegible will be rejected
Facial Recognition Step Failure
Passing document review but getting stuck on facial recognition is also common. Main reasons include:
- Poor lighting: Too dark or backlighting affects recognition. Find an evenly lit spot, preferably facing a window
- Face obstructions: Remove hats, masks, and sunglasses; keep hair away from your face
- Significant difference from ID photo: Heavy makeup, colored contacts, or major hairstyle changes may cause the system to determine it's not the same person. Do verification makeup-free
- Unstable network: Facial recognition requires real-time video upload — network interruptions cause failure. Try a different network
- Camera permission not enabled: Some browsers or apps require manual camera permission — without it, facial recognition can't function
What to Do After Verification Failure
If verification fails, don't panic. Carefully review the system's failure reason. Address the specific issue and resubmit. Binance generally allows multiple resubmissions and won't ban your account for too many failures.
If repeated submissions fail and you believe your materials are correct, contact Binance online support directly. In the app or web page's bottom right corner, there's a customer service chat — select "Identity Verification" issues and clearly describe your situation. Support can investigate the specific cause and sometimes process manual reviews.
Sometimes verification simply times out due to long review queues — resubmitting usually resolves this.
Q: Will verification failure affect my account?
A: No. Verification failure only means you temporarily can't use features requiring KYC. Your account itself is completely unaffected. Once you resolve the issue and pass verification, everything works normally.
Q: Can someone else help me with KYC?
A: Absolutely not. KYC verification must be done by you personally using your own real documents. Using someone else's documents is a violation — if discovered, the account will be permanently banned and assets may be inaccessible.
Q: Do I need to re-verify after getting a new ID?
A: If you've already passed verification, getting a new document doesn't require re-doing KYC. However, if the new document has changed information (like address), we recommend contacting support to update it, preventing issues when using certain features later.